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There are a wide variety of considerations when thinking about accessible communication. Much of the content within Accessible UNH is focused on how to create the types of resources and supports that support effective communication. Another key area of consideration is ensuring real time access to communication, presentations, courses, or other similar content.Ìý

ÌýTwo frequently used ways (though there are others) that real time access can be provided: Speech-To-Text Services and Interpreters. There are many factors to consider when making communication accessible for all. These factors include:ÌýÌý

• Modality (in-person, online, hybrid)Ìý
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• Supports availableÌýÌý
• Type of programingÌýÌý
• Anticipated activitiesÌýÌý

It is important to think critically about what effective access looks like for all participants, and when a request has been made, being respectful of the mode of communication for the individual.Ìý

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Speech-To-Text ServicesÌý

Speech-To-Text services (STTS) can take a few different forms, but most commonly this includes CART (Communication Access Realtime Translation) services. A CART provider is someone who sits in the physical space and creates a verbatim transcript for either a specific person or in a format that can be displayed for all participants. Generally, a real-time transcript can be provided to any participant as many people can benefit from this type of support.ÌýÌý

It should be noted that CART is also commonly provided remotely. Since a remote CART provider is not in the physical space there are different considerations for how to ensure the provider can effectively provide this service. For example, there needs to be:Ìý

• Interpreter accessÌý
• Clear audio-visualsÌýÌý
• High quality internet access (there will be video streaming and it needs to be consistent and reliable)Ìý
• Access to presented materialsÌýÌý
• Means of facilitating participation in groupsÌýÌý
• Means of supporting question and answer sessionsÌýÌý

There are a wide range of other considerations based on the design of the event/course.ÌýÌý

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InterpretersÌýÌý

Interpreters are individuals who are hired to assist with communication access between deaf and hearing people. The job is a complex one and requires an interpreter who speaks multiple languages and can quickly translate across multiple contexts. The most common request is for an American Sign Language (ASL) interpreter, but other types of interpreters can be requested as well. Only qualified interpreters should be hired.ÌýÌý

There are also remote interpreting options available, but generally an in-person interpreter is preferred. If an in-person interpreter is not available, then remote interpreting can be a viable option to ensure access. As with remote CART, there are additional considerations aroundÌýÌý issues like access for the interpreter, audio-visual quality, and internet access that need to be discussed.ÌýÌý

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